Core Values of Our Practice
At South Surrey Smiles, we want all of our patients to know what it means to us to help make their smiles brighter and healthier. For us, being supportive and encouraging towards our patients is just as important as being a team of skilled orthodontic specialists.
Our team came together over a weekend to establish and share our individual core values. We elaborated on each value, explained what it meant to us, and narrowed it down to 3 common values in which we mutually share .
• Compassion
• Integrity
• Respect
These 3 values are the core of South Surrey Smiles. They help lead our approach to how we do business and how we care for our patients.We have found over the years that patients are always happier coming to our office knowing that we have their best interests at heart, and will be willing to go the extra mile to ensure their comfort and satisfaction.
Compassion
Kindness, caring, genuine. All important characteristics of a compassionate person. Working in the healthcare industry, we believe that compassion is a must. We all truly care about the quality of care and level of service we provide to each and every patient. We understand that patients are often nervous or may be fearful of dental treatment. We take the time to explain all procedures in order to make you feel as comfortable as possible. With extensive specialized training and the latest technology in our office, we are able to provide a painless experience for you or your child. We understand that everyone has different experiences and perspectives. By trying to put ourselves in other peoples shoes when they share concerns, allows patients to feel heard and understood. We want our patients to feel comfortable throughout their orthodontic journey and it is our mission to achieve that.
Integrity
Doing the right thing when no one is watching. Integrity is a value that we all feel is important to follow throughout life. A person with integrity can be trusted because they are committed to doing the right thing. Our patients know that they can trust the information and care that we are delivering for them. Each treatment plan is specific to your individual needs and we will always let you know what your best option is. With our experience in the field of orthodontics and our commitment to these core values, you can trust that you are in great hands! We are committed to treating you and your family with Integrity and we look forward to taking the best care of you.
Respect
Respect for our patients as well as each other. This is something that makes our team such a high functioning group. We are confident that you will enjoy your experience at South Surrey Smiles because we will always treat you with the upmost respect.We will ensure that youare treated with dignity and consideration. We strive to provide clear communication and advice, and are always willing to listen.Furthermore, we have created a culture of respect among one another.We want to make sure our staff feels valued for their contributions, allowing them to speak their opinions freely, and contribute to the growth of our practice. We maintain a level of self respect at South Surrey Smiles, by cultivating a positive work environment, where our entire team loves what they do.
These core values are what helps us keep South Surrey Smiles a fantastic place to be as a patient or a member of our team. We have gained a great deal of success over the years, and have helped a lot of people find a healthy and brighter smile by putting our core values into effect each day. We hope to share these values with you and your loved ones in the future, so feel free to contact us by phone or through our website today to set up a free consultation.
Dr. Williams, an orthodontist in Surrey, and the South Surrey Smiles team are dedicated to providing the South Surrey, White Rock, and surrounding communities with consistently exceptional orthodontic care, creating a fun, relaxed practice where you can feel truly at home.